Privacy Policy

1. Introduction

At SignMarketUS, we value your trust and are committed to protecting your privacy. We understand that when you shop with us—and especially when you upload your custom artwork files—you are trusting us with your sensitive business information.

This Privacy Policy explains how Sign Market LLC (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website www.signmarketus.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that helps us serve you better and process your orders efficiently. This includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, billing address, email address, and telephone number, that you voluntarily give to us when you register with the Site or place an order.

• Payment Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), that we collect when you purchase, order, return, exchange, or request information about our services. Note: We do not store full credit card numbers on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

• Uploaded Artwork & Files: We collect and store the image files, logos, and design assets you upload for printing purposes. These files are strictly used for the production of your order.

• Technical Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

3. How We Use Your Information

We use the information we collect to provide you with a seamless printing experience. Specifically, we use your data to:

• Process and fulfill your orders, including sending files to our production floor and shipping finished products.

• Communicate with you regarding your order status, artwork proofs, or file issues.

• Process payments and refunds.

• Prevent fraudulent transactions and monitor against theft.

• Send you marketing communications (only if you have opted-in), such as newsletters, special offers, and new product announcements.

4. Protection of Your Artwork & Intellectual Property

We understand that your designs are your business assets.

• No Sharing: We do not share, sell, or distribute your uploaded artwork files to any third parties, except as necessary to complete your order (e.g., outsourced specialty finishing).

• No Unauthorized Use: We will never use your custom artwork for our own marketing materials or sell your designs to other customers without your explicit written permission.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We only share information with third parties that perform services for us, such as:

• Payment Processors: (e.g., Stripe, PayPal) to process your payments securely.

• Shipping Carriers: (e.g., UPS, FedEx) to deliver your packages.

• Email Services: To send order confirmations and tracking numbers.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information.

• SSL Encryption: Our entire website is secured with Secure Socket Layer (SSL) technology. This ensures that all data transmitted between your browser and our servers is encrypted.

• While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Cookies and Tracking Technologies

We use cookies to help customize the Site and improve your experience. Cookies allow us to:

• Keep items in your shopping cart while you browse.

• Remember your login details for future visits.

• Analyze site traffic to improve our product offerings. You can choose to set your browser to remove or reject cookies, but this may affect the functionality of our shopping cart.

8. Third-Party Websites

The Site may contain links to third-party websites and applications of interest that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

9. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Sign Market LLC 📍 181 S Whitfield St, Nazareth, PA 18064 📞 +1 561 563 41 81 ✉️ aziz@signmarketus.com